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Necessary equipment for Telehealth appointments
Necessary equipment for Telehealth appointments

What equipment or devices do I need to host Telehealth appointments?

Jamie Frew avatar
Written by Jamie Frew
Updated over a week ago

To host high quality Telehealth sessions, you'll need the following equipment:

  • Any computer (laptop or desktop)

    • Newer are typcially devices (purchased in the last 3-5 years) will be better equipped to provide Telehealth appointments

    • We strongly recommend using a device that has a 2.5 GHz processor and 4 GB of RAM (if possible)

  • Your computer needs to have:

    • An integrated or external microphone

    • An integrated or external web camera

  • Any mobile device

    • We strongly recommend using at least iOS 11 or Android 7

  • A stable internet connection

    • A stable, high-speed internet connection with a minimum bandwidth of 0.35 mbps, but preferably 10 mbps or higher, will reduce connection issues and provide the best video quality

    • We strongly recommend using updated versions of Chrome, Firefox or Safari on the web app

    • We strongly recommend a minimum dedicated 350kb/s per downloaded stream, as well as 350kb/s per uploaded stream to maintain a stable video connection

  • If your workspace will be having multiple clinicians on Telehealth calls simultaneously, we recommend working with your internet service provider to ensure your internet package is adequate

    • For multiple clinicians, a bandwidth 35 mbps or over is recommended

Note: If your device doesn’t meet the minimum requirements, the quality of your Telehealth appointments may be impacted. 💾

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