If you or your patients rely on live captioning during video calls, Carepatron supports the use of Communication Access Realtime Translation (CART) services.
CART is a real-time captioning service where a trained stenographer listens to a conversation and instantly types captions for the person who needs them.
In this article, we will cover:
How CART works with Carepatron
With the sidecar method, a CART stenographer joins the video call as a regular participant using the standard meeting join link. They listen to the conversation and deliver live captions through their own captioning platform, such 1CapApp. The person who needs captions opens a second browser window with the caption stream link provided by their CART service.
To do this:
Schedule your telehealth appointment as normal in Carepatron.
Share the meeting join link with your CART provider or stenographer ahead of the appointment.
The stenographer joins the call as a participant at the scheduled time.
The stenographer streams live captions through their captioning platform (for example, StreamText).
The person requiring captions opens the caption stream link in a separate browser window or on a second device, alongside the video call.
What you need
The practice must be on a Plus or Advanced Carepatron plan to host group video calls. This is required for the CART stenographer to join as a participant.
There is no additional cost from Carepatron for this functionality.
The CART captioning service itself is a third-party service. Any costs or account requirements associated with it are managed separately between the practice and its chosen CART provider.
Coming soon: Built-in live transcription
We are working on a built-in live transcription feature that will automatically generate real-time captions directly within your Carepatron video calls. We will share more details when it becomes available.
Our team will be available to answer any further questions you may have. Just reply via messenger through the Help channel in your workspace.