Online bookings now include a Round Robin team distribution feature that automatically and equally distributes incoming appointments across all team members assigned to a service.
In this guide, we will cover the following:
Related article: Enabling online booking
Note: This feature is ideal for services with two or more team members and works seamlessly within your existing online booking flow, so clients can book as usual without any extra steps.
How the Round Robin team distribution works
When Round Robin is enabled for a service:
Online bookings are automatically assigned to an eligible team member
The system prioritizes the team member with the most availability
Appointments are evenly distributed across the team over time
Individual schedules and availability are always respected
Clients continue to see all available time slots across the team when booking online.
Enable Round Robin for a service
You can enable or disable Round Robin for each service.
Go to Settings.
Navigate to Scheduling and select the Services tab.
Open the service you want to update and ensure that other team members are also assigned to the service.
In Online bookings, click Edit.
Under Team distribution, turn on Round Robin.
Save your changes.
What clients experience when booking
When a client books a service with Round Robin enabled:
They select a service from your booking link.
They choose a location.
A team member is automatically assigned based on availability. They will not be able to choose a practitioner.
They select a date and time from the assigned team member’s available slots.
They confirm the booking.
The booking flow remains the same for clients! They will be prompted about their booking request along with the name of the practitioner assigned to them.
How can I confirm that round robin is in place?
Go to Settings → Scheduling → Services
Open the service.
In Online bookings, check that Team distribution shows “Round robin: Yes.”
Our team will be available to answer any further questions you may have. Just reply via messenger through the Help channel in your workspace.