Custom appointment statuses in the "Did Not Complete" group, like No Show, Canceled by Provider, and Canceled by Client, now behave exactly like the built-in Cancelled status.
The slot is freed, reminders are stopped, and you're prompted to notify the client. All automatically, the moment you change the status.
What was happening before
Custom statuses weren't doing what you'd expect. Only the built-in Cancelled status triggered the full cancellation workflow.
What happens now when you apply a "Did Not Complete" status
Three things happen automatically. Applying any status in the "Did Not Complete" group, from the calendar or the appointment detail view, now triggers the same consistent workflow every time.
The time slot is released: Available again in the online booking calendar immediately
A cancellation notification prompt appears: Choose to send the client a cancellation email, or skip it
All upcoming reminders are cancelled: No further notifications will be sent to the client for this appointment
Works from anywhere: The same behavior applies whether you change the status from the calendar, the appointment detail view, or any other surface that supports status changes.
How to add a custom "Did Not Complete" status
You don't need to configure anything special. Just add the status to the right group, and it works.
Go to Calendar → Cog icon (⚙️) → Manage statuses.
Click New status under the "Did Not Complete" group.
Enter a name (e.g., "No Show") and click Save.
Future-proof: Any custom status you add to this group from now on will automatically inherit the cancellation behavior.
How to mark an appointment as not completed
Open the appointment from the calendar or the appointment detail view.
Change the status to any option in the "Did Not Complete" group, such as No Show, Canceled by Client, or Canceled by Provider.
When the cancellation notification prompt appears, choose to send the client a cancellation email or skip it.
The time slot is released, all upcoming reminders are cancelled, and the appointment is updated.
Verify the behavior is working
Run a quick test on a dummy appointment. Check if the time slot is bookable again. The slot should reappear as available in the online booking calendar. For example, you canceled the May 28, 11:15 AM appointment for client Jonas S.
When you open your calendar, the slot for that date and time range should be bookable again.
Nothing else has changed. Statuses in the Pending, Accepted, and Completed groups are unaffected and continue to behave exactly as before. This update only changes how "Did Not Complete" statuses work.
Our team will be able to answer any other questions you may have. Just reply via messenger through the Help channel in your workspace.