What is Multi-Factor Authentication?
Multi-Factor Authentication adds an extra layer of security to Carepatron accounts by requiring more than just a password to sign in. This helps protect accounts if a password is compromised and reduces the risk of unauthorized access to patient and practice data.
When MFA is enabled, users complete a second verification step after entering their password. Access is granted only after this additional check confirms the user’s identity. MFA works alongside role-based access control and least-privilege permissions, which determine what users can access after they sign in.
To help you get started, we will walk you through the following:
How to set MFA up for your Carepatron account
⚠️ Important:
This authentication method can only be added when logging in with a username and a password. To learn more about ways to log in to Carepatron, please visit this article.
Navigate to the Settings section.
Go to My Profile.
In the Details tab, go to Multi-Factor Authentication (MFA).
Select the Set-up MFA option.
You will get a QR code.
Use any Authenticator app to scan the code.
Add the code you'll get after scanning.
Click Verify to confirm.
What happens if I lose my MFA device?
If you lost the device you linked to the Carepatron authenticator, we can help you access the account and add a new authenticator. Just follow these steps:
On the login page, enter your email and password.
Click on the option "I lost access to my MFA device."
Select "Send Code."
Check your email, enter the code you received, and click "Verify."
Once verified, you will regain access to your workspace.
Note: When you access the workspace, you will see an orange banner recommending that you re-enable MFA using a different device. Just click on Set up MFA.
How can I delete MFA?
Navigate to the Settings section.
Go to My Profile.
In the Details tab, locate the Multi-Factor Authentication (MFA) section.
Click the trash can icon and confirm your action.
Your MFA authentication method will be removed.
For formal documentation, audit reports, and verification of security and compliance practices, please visit the Trust Center. Carepatron’s Trust Center is the authoritative source for all official reports, certifications, and proof of adherence to security standards.
Our team is here to help with any questions or concerns. Just open a conversation through the Help channel in your workspace.