Learn how to protect your Carepatron account by enabling Multi-Factor Authentication (MFA). This step-by-step guide covers how to set it up for your workspace.
What is Multi-Factor Authentication?
Multi-Factor Authentication (MFA) is a security process that requires users to verify their identity with multiple factors before gaining access to a system, application, or account. This adds an extra layer of protection beyond just a username and password.
How to set MFA up for your Carepatron account
⚠️ Important:
This authentication method can only be added when logging in with a username and a password. To learn more about ways to log in to Carepatron, please visit this article.
Navigate to the Settings section.
Go to My Profile.
In the Details tab, go to Multi-Factor Authentication (MFA).
Select the Set-up MFA option.
You will get a QR code.
Use any Authenticator app to scan the code.
Add the code you'll get after scanning.
Click Verify to confirm.
Lost your device?
If you lost the device you linked to the Carepatron authenticator, we can help you access the account and add a new authenticator. Just follow these steps:
On the login page, enter your email and password.
Click on the option "I lost access to my MFA device."
Select "Send Code."
Check your email, enter the code you received, and click "Verify."
Once verified, you will regain access to your workspace.
Note: When you access the workspace, you will see an orange banner recommending that you re-enable MFA using a different device. Just click on Set up MFA.
Delete MFA
Navigate to the Settings section.
Go to My Profile.
In the Details tab, locate the Multi-Factor Authentication (MFA) section.
Click the trash can icon and confirm your action.
Your MFA authentication method will be removed.
Our team will be available to answer any further questions you may have. Just reply via messenger through the Help channel in your workspace.