Changing your email

How do you change your email address?

David Pene avatar
Written by David Pene
Updated over a week ago

Steps

  1. Click on your profile icon or go to your profile settings

  2. Click "Edit"

  3. Change the email address to your new email address

  4. Go to your email inbox (the inbox of the new email address)

  5. Click the link within the email

  6. Log in with your email!

Troubleshooting

Can't change email address - account is not managed by us (i.e Google)

Steps

  1. Log out of Carepatron

  2. Go to the sign up page and create an account with an email and password

  3. Go to your email inbox i.e Gmail

  4. Click on the link within the email to confirm your account

  5. Log in to your account using the email + password

  6. Follow the previous steps

Can't change email address - account already exists

  • If you're team member within a workspace you'll need to invite the new email address to your workspace as a team member and then transfer the permissions over to that new user

  • If you're a client, you'll need to sign up/in with that new email address and ask your service provider to change the email address of the patient record to your new email address

Did this answer your question?