Reaching Carepatron Support quickly ensures you spend less time troubleshooting and more time focusing on patient care. Efficient support directly impacts your workflow, helping you maintain smooth operations and deliver better outcomes for your clients.
In this guide, we will cover the following:
How can I get help? Where's the help button?
To get help from us, you can do the following steps:
Sign in to your Carepatron workspace.
Click the Help button located in the lower left side of the window.
What can the Help Center offer me?
When you click on the Help button, you can do the following:
Ask a question
This option opens with a message from Ava, our smart AI assistant. You can ask questions, and Ava will pull up answers.
For example, you can type:
I can't access roles and permissions.
You can also upload images to support your concerns and provide better context. If you find that your concerns still aren't addressed, you can type any of the following:
"Talk to a person."
"Talk to a human."
"Connect me with someone."
Other relevant phrases that could connect you with a support team member.
Our available customer support team members will jump in to cater to your concerns.
This is how the chat looks when a team member replies:
Get started with Carepatron
If you want to navigate the platform first and need a quick guide without the need to connect with the support team, we have a Get started with Carepatron help article giving you an overview of our features.
Watch Carepatron's videos
You can check out related feature videos and tutorials through our YouTube channel.
You can also access our Carepatron Training Hub for webinar videos.
Search for help articles
Through the help center, you can also search for our help articles that contain images and GIFs to walk you through common features.
Where can I view all messages sent?
You can view support messages too.
